Pros: The algorithm is subject to change in future. I called the front desk from my own personal phone and they said they would send someone. The company is presented by such brands as Luxury Bahia Principe Don Pablo Collection, Grand Bahia Principe, Bahia Principe, and Hotels Piero, etc. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Comfortable beds, nice rooms, and great drinks!, The food the pool the area the safty . Also you MUST check the, - Everything! I called the front office from another room and asked if someone can come fix it. For Covid, they all are from the beach restaurant - don't waste time look at the map and trying to find it - all the reservation required restaurants are in Las Olas. Thank you for highlighting our beautiful complex and lovely staff.Kind regards,Claritza Padua Online Reputation Grand Baha Prncipe Punta Cana Resort. WiFi access is available in this resort. Everything, the location of my room was excellent, the food, entertainment, the staff very polite and attentive. No help there. Go somewhere else unless you hate yourself and like to punish your family. The resort, including rooms, is showing wear and tear and lighting is a huge problem everywhere including your room, especially in your bathroom. Staff are great people with big hearts. How is it okay to leave someone in a room where there is water leaking? For the rest of the trip, like clockwork, either my card or my wifes room key stopped working at least once a day. Please see our partners for more details. Punta Cana is beautiful but I would not stay here again or suggest anyone else stay here. Food was good. The resort is located a 45-minute drive from Santo Domingo Airport and a 35-minute drive from La Romana Airport. The guy helping me did not care and he just wanted me to pay more money. We sincerely appreciate all feedback.We are proud to read that you were happy with the service you encountered and to know that you absolutely recommend us.Looking forward to seeing again you in the future!Claritza Padua Online Reputation Grand Baha Prncipe Punta Cana Resort. Extras include a coffee machine and a safety deposit box. After their trip, guests tell us about their stay. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Tripadvisor performs checks on reviews. Your contribution should be yours. Don't bothersimilar quality food and service as the buffet restaurants. Thank god we bought a bottle of water at the airport!After spending 7 nights, it was because of the language barrier if you speak Spanish, you will get better service than everyone else. We would like to cater you once again and be able to change any negative perception.Kind regards,Adriana PegueroOnline ReputationBahia Principe Bavaro Resort. Alejandro at the reception went out of his way to accommodate us in a better room ! - the special romantic dinner on the beach was a dream for our anniversary! I called and confirmed everything before booking on the day off as well and once I arrived they did not want to let me in. This resort followed COVID guidelines as best as they could. All reservations will be charged 5 days prior to your arrival. If we find any, we delete them and, if necessary, take action against whoever is responsible. That's how we know our reviews come from real guests who have stayed at the property. Food is terrible. Sorry, reservations for more than 90 nights aren't possible. Try again. If anything I did the hotel a favour by having almost 100 people one night having probably the best time of their lives by playing the music. Staff that workes there, Hospitality terrible to certain customers, Grupo Pinero, Bahia Principe Hotels And Resorts, Viajes Soltour, Coming2, Bahia Principe Residences and Golf. Payment at the property is not accepted. They couldnt even go check or try to stop the water from running. Rights Reserved, You Are About to Contact PissedConsumer.com, https://www.bahia-principe.com/en/general-terms/, https://www.bahia-principe.com/booking/utils/Faq. Spent another 45 minutes (yes, I was keeping track) until someone acknowledged our presence and started the check-in process which took close to 2 hours no kidding. All rights reserved. Prices are the average nightly price provided by our partners and may not include all taxes and fees. No one seems to care.The lock of our room door kept powering off and took them 3 days to fix it, and we spent many hours going back and forth keep in mind its a LONG walk to the lobby from building eight. We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration. Bahia Principe Grand La Romana - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Overall, I feel like I was robbed of my money. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. Punta Cana is undoubtedly one of the most beautiful places I have visited, with its impeccable white sand beaches, and the striking colors of the sea that make it a true paradise. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. They are so lazy! My room was in building number 8, a far distance from both the lobby area where the buffet breakfast and dinner is, also far from the beach need to wait for trolly rides for back and forth. Bahia Principe Grand La Romana - All Inclusive has been welcoming Booking.com guests since Mar 17, 2015 This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Please DO NOT STAY HERE, GO SOMEWHERE ELSE. Children 12 and above are considered adults at this property. When someone finally arrived he didnt even check he said that they will just fix it tomorrow since its not a priority right now and its the middle of thePlease DO NOT STAY HERE, GO SOMEWHERE ELSE. Respect the privacy of others. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. - our room was really cmfortable and we were happy with the covid safety measures. The staff made our time at the resort much better since they were genuine and caring. We paid for an all inclusive honeymoon get away. To see correct prices and occupancy info, add the number and ages of children in your group to your search. They told me to find someone out there and ask them. Very friendly staff The cleanliness And excellent food. Please DO NOT STAY HERE, GO SOMEWHERE ELSE. Good ambiance. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Actual travel distances may vary. The food the pool the area the safty . I called the front desk again to check in for the COVID test before my departure all he said just come down to the lobby whenever and they will do it. All cribs and extra beds are subject to availability. No help there. - Everything! My son ate mostly from the gift shop. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Sadly, after visiting Bahia Principe resorts four times in DR and Cancun, this would be our last trip. I dont understand how one simple question made them so frustrated, I asked if he wanted I could come back at a later time where he was more calm for directions and he got even more mad, he said Im not waiting on you Im gonna tell you now and then figure it out. Please rest assured that we have taken your observations into great consideration. - our room was really cmfortable and we were happy with the covid safety measures. Dear Guest,We really appreciate your detailed review and please let us inform you that we deeply regret that we were not able to meet your expectations, guest experiences are the key ingredient to assist us with elevating our services and standards.However, we would like to clarify these circumstances that you have mentioned above does not reflect the effort we make to provide an excellent service and helps our customer feel comfortable in our facilities. This property is part of the Travel Sustainable program, which means its taken significant steps to make your stay more sustainable. Certain services and amenities may be reduced or unavailable as a result. We have more than 70 million property reviews, all from real, verified guests. As for the resort, the hotel is large and beautiful, it has different areas in which you can share with your family and friends, the food presented a great variety and was delicious. Booking.com does not accept responsibility or liability for any reviews or responses. Bahia Principe brand is truly the worst of them all. Please enter a valid email address. When someone finally arrived he didnt even check he said that they will just fix it tomorrow since its not a priority right now and its the middle of the night. The timeshare people add more to the injury. They are so lazy! Featuring a shower, private bathroom also comes with a bath and a hairdryer. This has been the absolute worst customer service Ive ever received. I called the front desk AGAIN and he just said just find a technician. If I were to go back it would be because the staff were great but management makes the hotel look horrible. 12, San Pedro de Macoris, 11517 La Romana, Dominican Republic, Bahia Principe Grand La Romana - All Inclusive, Bahia Principe Grand La Romana - All Inclusive has been welcoming Booking.com guests since Mar 17, 2015, Top Location: Highly rated by recent guests (8.7), Junior Suite Superior (2 adults + 1 child), Junior Suite Superior (2 adults + 2 children), Junior Suite Superior (3 Adults + 1 Child), Junior Suite Superior (1 Adult + 1 Child), Lock in a great price for your upcoming stay. Trying to check in took about 3 hours. You can only leave a review within 28 days after check-out. Once again, somehow some tables do get the service, while others just sit and wait and eventually just give up. Hotel chain/brand: Which I dont understand how putting chocolate, wine, bathrobes and slippers has anything to do with covid. How is it okay to leave someone in a room where there is water leaking? Do you have something to say about Bahia Principe? Bahia Principe is ranked 67 out of 1346 in Hotels and Resorts category. The resort is HUGE. The facilities were good. Other facilities offered include entertainment staff and a nightclub. The maximum number of cribs allowed depends on the room you choose. I called the front desk again to check in for the COVID test before my departure all he said just come down to the lobby whenever and they will do it. Similar service at the buffet both the lobby and beach restaurant for lunch/snacks. Get the travel advice you need. Once I finally got a room the AC was not working nor the telephone. Guests are required to show a photo ID and credit card at check-in. Good ambiance. After the second day, we started to bring a bottle of water with us, because we know we won't get any liquid. I called the front office from another room and asked if someone can come fix it. Get instant confirmation with FREE cancellation on most rooms! Also you MUST check the BEACH CLUB! The company has options for any kind of vocation purpose: Conference, Golf, Family time, Honeymoon, Wellness, Wedding, etc. In my opinion in the recreational and musical part they should vary a bit since it becomes a bit monotonous. Couples in particular like the location they rated it 8.9 for a two-person trip. Especially the staff:katharina at reception, joel at le gourmet, luis in el pescador restaurant, jonphy at las olas restaurant, I liked that the Hotel is inside a big territory that includes a big houses and private areas, youll have a big entrance with guards in front. During all of this it took some time to checked in. There was a problem loading the reviews. I go down to the lobby and the guest services man says I was supposed to make a reservation when I first got there. In case you require an invoice it will be provided by a VIAJES GRUPO TURISTICO INTERNACIONAL S.A., local invoices are not available. also very big shout out to the lobby bar staff Ysabel which was amazing as well as her female coworkers which made the DR independence day great. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. In the middle of the night the room above us left water running and it started leaking through the bottom onto our shower. Thanks to all ! He was so mad at me as if it was such an inconvenience, I told him I was not told anything and the front desk told me to just come down to the lobby at anytime. The guy helping me did not care and he just wanted me to pay more money. This has been the absolute worst customer service Ive ever received. Pissed Consumer 2022 All Free private parking is available on site (reservation is not needed). Please contact the property with any questions regarding the charge for this reservation. They provided excellent service. Its so unfortunate because its such a beautiful place. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Like no music!! No help there. In the middle of the night the room above us left water running and it started leaking through the bottom onto our shower. There was a lot of water coming down. Timeshare station is right in front of the buffet restaurant at the lobby, and oh boy, do they get a kick out of it. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Ask MahabNYC about Bahia Principe Grand Punta Cana, Ask anagelis2021 about Bahia Principe Grand Punta Cana, We compared the lowest prices from 8 websites, We compared the lowest prices from 7 websites, Book Direct for the Lowest Rates & Exclusive Benefits. They told me to find someone out there and ask them. Trying to check in took about 3 hours. They are completely rude, dont fix anything, dont even want to help, they wont take you to your room, its as if its such a chore. Double-check the maximum capacity for the room you selected. If you booked through us and want to leave a review, please sign in first. The hotel can definitely get some upgrades on food,entertainment, and hospitality overall. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. The name on the credit card used for payment must match the name of one of the guests on the reservation. Great location - show map. I called the front desk AGAIN and he just said just find a technician. Online Reputation Coordinator Bav, Otro at Bahia Principe Grand Punta Cana, responded to this review. What an ugly thing that in my country I feel like this! However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. They're also applicable regardless of the comment's tone. Also you MUST check the BEACH CLUB! Long story short: spend your hard-earned money on any other brand. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. And excellent food, That was an excellent stay ! they are the ones who make the difference, they care, are extremely polite and respectful. Its a novelty that becomes an annoyance after a day. Your current language is English (US), Carretera San Pedro - La Romana, Km. more. - we heard people didnt like the food but when you make peace with the fact that it is an all you can eat anytime and thy are cooking in mass..ita all fine! They couldnt even go check or try to stop the water from running. Drinks are local brands, water down, and lines are hugetook me about 1 hour or more, in the hot sun, lining up on my vacation, to get a drink we got drinks 2 or 3 times each day from the pool bar because I got tired of standing and waiting instead of spending time with my family. * MUST!! What guests loved most about nearby beaches: Personal or sensitive info (e.g. There was a technician outside and I asked him if he could please fix the AC, he answered no because he hasnt gotten a request from the lobby, once he receives it he will do it. language, whether its just a rating or contains comments as well, etc.). After about five times, we stopped bothering because by that time we decided to stay in the room as much as possible until it's time to go home. You can sort and/or filter them by time of year, review score, and more. Copyright 19962022 Some reviews won't tell you that and make it seem like the employees are the problem but they are not. Please note that all Special Requests are subject to availability and additional charges may apply. Very good personel, kind. Something went wrong please try again later. I called the front office from another room and asked if someone can come fix it.